Canvas fails to load with "Could not load this page" / load-failed error
Description:
The canvas was loading and editing normally throughout an extended design session today. Mid-session, attempting to reload the canvas now redirects to app.wonder.so/error?reason=load-failed with the "Could not load this page" message.
What I've tried:
Hard refresh (Cmd+Shift+R)
New Google Chrome browser tab from the Wonder homepage
Opening the canvas link directly vs from the file list
All result in the same load-failed redirect. The error is repeatable across all attempts.
Time first observed: roughly 7:10 PM ET
I'm on the Max plan and have ~10,000 credits remaining for this billing period I was actively about to use in this session. Plan renews today (May 17, 2026) so those credits are about to reset to zero. Effectively losing them due to this outage.
Log in to comment and vote
Comments6
Aibek Yegemberdin
May 18
Hi William, thank you for submitting the issue and I’m happy to hear that it’s resolved! We were launching some collaboration features today it may have impacted your work 🙌 If you have any other issues don’t hesitate to let us know!
William Robinson
May 18
Hey, thanks. One small thing.
When can I expect this to reset to 0/60,000 and keep working with the Wonder assistant? My local time is 18 May 3:10AM EST - I was expecting it to reset yesterday.
Boris Jankovic
May 18
Hey, William, taking a look into it now.
Just to confirm, when you send a new message in the chat, does the limit still stay at 60,000/60,000 and not reset at all?
William Robinson
May 18
Hi Boris. I haven’t yet surpassed the limit. It also still has not reset, at least on the UI. Would be good to know I won’t be limited at 60,000 when I start my session soon.
Boris Jankovic
May 18
Hey William issue should be solved now I reset your plan to 0 sorry for waiting whole day it was bigger problem on our side and we wanted to make sure that fix is properly done.
William Robinson
May 17
Resolved 👍🏼